Email & Sender ControlVersion 19.0.2.1.0License LGPL-3
Helpdesk Team Email Sender
Use helpdesk team email alias as default sender in Helpdesk tickets.
Overview
Automatically aligns outgoing support communication with helpdesk team aliases so customers receive consistent, team-branded responses.
Features
- Uses team email alias as default sender on ticket emails
- Read-only From field in chatter and compose wizard
- Fallback to system sender when team alias is missing